Inclusions

Airport Transfer On Private Basis

Hanoi City Tour

Guide Hanoi City Tour

Cyclo tour in Hanoi 30 min

Exclusions

Airfare (international and domestic) and airport tax

GST & TCS Extra

Dinks and other meals not clearly mentioned

Visa stamping fee at the airport (25US$ for single visa to Vietnam, paid by cash at the airport)

Surcharge for special request on food, and meals.

Insurance, gratuities and personal expenses

Tipping for guide and driver

Surcharge for public holidays (if any)

2% TCS* (If PAN & Aadhaar are not linked 5% TCS)

Pursuant to Budget 2026, TCS at 2% shall be applicable on sale of overseas tour programme packages with effect from 1st April 2026, in accordance with the provisions of the Income-tax Act.

Payment Rules:

The Minimum Booking deposit amount per person - as mentioned in package at the date of booking and the remaining payment should be made as per payment policy of the tour. PAN Card copy will be required when payments amounting Rs 25000/- or above are made in cash.

Tour Package Invoice will be generated on the Travel Date only, in accordance with applicable Accounting Standards and GST regulations. Any amount received prior to the Travel Date shall be treated as an Advance, against which a Receipt will be issued.

Itinerary Changes:

The Company may often operate more than one coach per departure date. For the comfort and convenience of its passengers, the Company may amend the itinerary including the flight routing. The Company shall update the Client of these amendments (written/email/oral), prior to the start of the tour or on tour. In the event that a Client misses on any part of the sightseeing tour or any such tour due to delay on his/her/their part, he/she/they will not be entitled to claim refund of the same.

Accommodation For Child Below 12 Years Of Age:

Any child below 12 years of age booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel under any circumstances. In case the Client makes any changes in their rooming while on the tour, it shall be the clients personal expense/liability and the Company shall not make any refunds nor bear the cost of such change/upgrade under any cirmcumstance

Coach And Sitting:

The Company uses air-conditioned/air-cool coaches through its trusted independent contractors. However, the client is advised not to not leave behind any of your personal belongings while leaving the coach and shall not be responsible/liable for loss of client belongings. All baggage and personal effects are at all times and under all circumstances shall always be clients responsibility. It is mandatory for all clients to wear a seatbelt at all times while inside the vehicle. The Client must mandatory The Client is responsible at all times for any damage to the coach and shall be liable for the same.

The Client shall strictly adhere to the daily tour itinerary as per the prescribed timetable for the day so that the coach driver can complete the route. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Non-adherance to the same may result in certain sightseeing schedules may be missed and the same will be non-refundable .

Any damages caused to the coach during travel by the Client, shall be borne and payable by the client.

Cancellations:

Any cancellations of tour by the Client shall be subject to cancellation charges with GST as tour bookings are made well in advance to provide best facilities to clients on earmarked dates tour dates. All cancellations must be made in writing at the Registered Office address of Flamingo Transworld Private Limited and /or via email.

If the Booking Form has been signed (Physically / Digitally) for more than one person then unless the name of the person cancelling is specifically mentioned , it shall be assumed that the communication signed by such signatory / s is a valid communication for cancellation for all such persons mentioned in the form .The Company shall not be responsible for any confusion on the clients part for the same.

The Notice period for cancellation of tour shall commence only when the written request reaches the Company officials at its office in Pune on working days within office time at the details listed above mentioned. If it reached after office hours the next shall be considered as date of receipt.

The Client shall bear 100% cancellation charges as per applicable cancellation policy of package.

In case of Non Refundable Component of the Tour Cost / Travel Related services booked, Company shall levy charges accordingly with applicable taxes.

Cancellation Charges:

Prior to 45 days or more - 25% of tour cost

Between 44 and 31 days of departure - 50% of tour cost

Between 30 and 15 days of departure - 75% of tour cost

Between 14 days and 7  prior to date of departure - 100%

Refunds:

Refunds (If any) for amendments and / or cancellations will be paid directly to Client for bookings made directly with the Company's office. For bookings routed through Preferred Sales Agent (PSA) or Clients Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) In case of Outstanding amount against any other services, refund will be adjusted against the same and balance if any shall be refunded.

For booking tours for international and domestic destinations: The following documentation is required:

a. Physically / Digitally signed booking form by the lead traveller.

b. Physically / Digitally signed terms and conditions form by the lead traveller.

c. Copy of your PAN Card & Passport must be submitted at the time of booking.

d. It is mandatory that Client name on the PAN card copy must match with the name on your Passport.

e. In case the Tour Cost is paid by any third person on behalf of you, then copy of PAN of such third person as well as copy of your PAN card has to be submitted at the time of making payment and/or Booking the tour, whichever is earlier and at any other time as and when required by us.

f. Final documents and tickets shall be issued only after entire payment for the tour is received.